Frequently Asked Questions
1. Should I backup my BlackBerry before I install the BBinSync software?
We strongly advise that you do. We have encountered no problems with data loss in testing but better safe than sorry, hence our advice. If you want to do so use the BlackBerry Desktop Software. It came on the CD with your phone.
Don't have a copy to hand? - don't worry it's a free download from Blackberry's own website. There are Mac and PC versions.
2. I’m running an OS older than 4.1 – can I upgrade?
We have tested the software with Operating System versions back to OS 4.1. If you are running an older version the software may not work. It is possible to upgrade. Thereâs a decent article on how to here. But be warned you do so at your own risk.
^ go up3. How do I install and configure the BBinSync software?
Full instructions are provided once you download the software. Just download direct to your Blackberry using this link http://bit.ly/BBinSync
^ go up4. How do I uninstall BBinSync?
You can uninstall BBinSync the same way as you would any BlackBerry application. Go to Options - Applications (or Options - Advanced Options - Aplications dependant on which O/S you are running).
 Then simply delete.
You can also Edit the Applications Permissions via the same Menu.
5. How do I check what Operating System (OS) I’m running?
On your phone go to Options (usually a spanner icon) and then select About.
On the 3rd line down you should see a lower case 'v' followed by a string of numbers.
For example: v5.0.0.423
Thatâs your OS version.
^ go up6. How do I find my PIN Code?
Simply go to Options - Status and it will be written there. It is usually an 8 digit alphanumeric code.Â
Alternatively press these 3 buttons simultaneously ALT + CAP + H - you'll then get device information including your PIN Code.
^ go up7. How do I find what version of Exchange I am running?
Ensure your computer is on and you are connected to Exchange.
In the system tray (lower right) you should see your Outlook icon.
Hold down CTRL and Right Click the icon.
Select "Connection Status"
Scroll all the way across to the right.
You should see a number something like this: 8.0.685.2
Provided that number starts with 6.5 or higher you should be running a version of Exchange Server 2003 and newer which means the software is compatible.
Fuller details are here .
8. Where do I get my Exchange Account Settings from?
If you don't have a note of these you can get them from your Exchange Service Provider (for example 1&1 or Intermedia).
One setting you may not have a note of is something called DOMAIN. This is required for phones to work with Exchange. Usually a quick look through your Provider's FAQ (or a Google) will give you the answer. You are looking for this type of thing:
For Intermedia go to MyMailboxManager and click ActiveSync, you'll see the details there.
| User Name: | Your User Name |
| Password: | Your mailbox password |
| Domain Name: | EXCH500 |
| Server Name: | owa500.msoutlookonline.net |
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^ go up9. How do I know data is being exchanged?
If you look in the top right hand corner of the BlackBerry's screen you'll see a double arrow when data is being sync'd. Once this everythign should be updated. The other thing to check is "Sync Settings" on the BBinSync Menu. If the "Next Sync" time has been updated that means a 'sync' has been successfully completed.^ go up
10. Network Connection Issues and APNs
If you switch SIM cards in your BlackBerry you may experience problems connecting and hence syncing. One way around this is to manually specify how to connect via an APN or Access Point Name.
If you do experience this try the following fix:
1. Go to the Applications Folder.
2. Select BBinSync
3. Go to Network Settings
4. Select Direct TCP
5. Add your Networks APN details.
6. Save details and retry.
Details of APNs are available on the web. For example here:Â
http://www.filesaveas.com/gprs.html
11. Is BBinSync data secure?
BBinSync is secure. It communicates with the Exchange Server using SSL (Secure Sockets Layer) so traffic is always encrypted. It uses the same ActiveSync security protocols as are used by the Exchange Server so the lever of security is equivalent.
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^ go up12. How do I switch off BBinSync?
Go into the Application (via the Downalods folder or via Switch Application on the Menu) - hit the Menu button and Select Exit. This will stop the Application (but not delete the Application or your Settings). To re-start simply go back into the Downloads and Select BBinSync again.^ go up
13. Now my emails have a red cross against them when I hit Send - why?
If BBinSync is running then you hit Send your emails will get a cross against them initially. Once they have been sent and sync'd they will be ticked in the normal way. It is just a temporary issue and does not affect email functionality.^ go up
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The Requirements
You need to be using Microsoft Exchange Version 2003 and above with ActiveSync enabled and Microsoft Outlook 2003 or above. Thatâs most people using MS Exchange â the odds are you will be supported if you use already use Exchange and Outlook for your email.
What if you donât use MS Exchange? There are two easy options. Simply ask your existing provider if you can upgrade, or visit our Technical Requirements page for more details
What if you donât know? Easy, just ask your email provider. If you are using Outlook you may well be on Exchange.
Mac user? The latest Entourage 2008, Web Services Edition is supported.
